How to place an online order

I really like using our online sales platform and I encourage our customers to try it out! This system allows us to keep good track of inventory, know when customers are coming or when they would like their order deliverd, and allows us to easily communicate what's available each week. It also allows our Farmer's Market customers to get fresh produce outside of market seasons.

We have several 'Order Products Online' buttons throughout this website. The button redirects you to our Local Line store where you can place an order. 

Or, this is the web address to get there- ​https://www.localline.ca/sycamore-farm

If you've never placed an order with us before, you can get started by registering as a customer. By registering you will also be added to our weekly email list. I send out a weekly email with a list of what is available that week along with updates from the farm (except during January and February where we usually take a break).

Our local line storefront. To register, select 'Login/register' in the top right corner.

Once you've registered you can select items to add to your cart. The website will only show what is in stock. Once an item has sold out, it will not show up on the website until it is restocked. If you are looking for a certain product and don't see it, feel free to message us to ask about it. Sometimes we are able to harvest more than we were expecting at the start of the week. I always underestimate the inventory when I update the store to make sure we aren't short on anything.

After choosing your items for the week, you can check out. There you will have the option for pickup or delivery and there will be a drop down menu with the available date options.

The next step is to select your payment option. We accept cash, cheque, etransfer or you can pay online with Square. 

In the final step you can add in any special instructions. We ask that if you are choosing to pickup that you give us an approximate time when you will be arriving. 

If you select Square as your payment option, you will have a couple of extra steps. Go up to the top left where you logged in and hover over the box that says 'Hello, xxxx'. A drop down menu will appear. From the list, select 'Order History.' This will take you to a page with a list of your previous orders. The most recent order will be at the top of the list. Open it up and you will see a green 'Pay Now' button. This will take you to a page where you can enter your card information. This site does not record any credit card information, so you will have to re-enter it every time you place an order. The next few photos will illustrate some of these steps:

Accessing your order history.

Click the green 'Pay Now' button to pay with Square

You can always email us with questions! If there are ever problems with the site, Local Line provides excellent support and can resolve problems quickly.

​ I'm also happy to take orders via email or phone if that is your preference.

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